PSA: Reading Not Cancelled

Everywhere you look, programs and services are being cancelled again due to the COVID-19 pandemic. One thing that's not cancelled: Reading! Here’s what you can do with your library card during this third lockdown.
Posted on 07 April 2021 by Gillian.

The Library will close to the public AGAIN beginning on Wednesday, April 7 in order to stop the spread of COVID-19. This makes us incredibly sad because we LOVE what we do! We LOVE our patrons. We LOVE interacting with you all on a daily basis.  

Even though our service will look a little different until we're allowed to reopen under the province's reopening plan, we look forward to still serving you. Here’s what you can do with your library card during this third government-mandated lockdown. 


Get Materials Through Our No-Contact Pick-Up Service

You can still get your hands on our materials by calling us to schedule a no-contact pick-up. You can even use this service to purchase items from our new merchandise collection!

All you have to do is call us at 403-502-8525 during our regular business hours and tell us what you'd like to pick-up. For example, you could say, "I'd like to pick-up my holds" or you could say, "please gather 10 romance novels and the Resident Evil video game" or you could say, "I'd love to be seen in one of your new MHPL sweaters." Our staff will schedule an appointment for you to pick-up your materials and will then hurry off to gather them from the shelves like little Christmas elves.

When you get to the Library for your appointment, come to the staff door near the book drops (adjacent to the honeycomb) and ring the doorbell (see photo). When you see a staff member come to the door, hold up your driver's license so we can verify your identity. Once we've done that, please step back behind the line. Our staff will open the door and place your materials on a table. Once we're back inside the building, you can grab your materials and go. If you have merchandise items, we'll place our payment reader on the table for you to tap your debit/credit card on. It's that simple!

We acknowledge that contact is extremely limited in this service model but we would still appreciate if you wore your mask. We'll be wearing ours. 


Update: Online Holds Request Now Available!

In response to the high demand for our services, we've added a virtual component to our pick-up service to make things a bit easier for you. If you have holds available, a new option allows you to submit an online form to request a pick up rather than having to call (if you'd prefer to still call, we'd be happy to talk to you!). Important: Please wait until you receive your phone call/email to say that you have holds ready to be picked up. Once you know that there are holds available for you, use this form to request a no-contact pick-up. 


Access Our eResources

There is SO MUCH value packed into your library card! Here’s a list of our most popular eResources that we recommend you try. 


What If My Library Card Is Expired?

We can process your library card renewal over the phone! You can also submit a renewal request online using our Renewal Form but please note, this option will take a bit longer than the phone call. New memberships and renewals are currently FREE thanks to the generous sponsorship of Real Estate Collective


Don’t Have A Library Card?

For shame! Just kidding (sort of). You can sign up for a 90-Day Free Trial which gives you access to our online resources. 


Missing Our Fantastic Programs?

We have a ton of great virtual programs like craft tutorials, storytimes, and more on our YouTube channel

Be sure to also engage with us on Facebook, Instagram, Twitter, and TikTok; and with our teen accounts on Instagram and TikTok

Stay healthy and well-read, friends! We'll be together again soon.

Featured Article:

New Library Card Sponsor: The Sweetness Bakeshop

The #MHPLforYXH campaign has a new sponsor! Before we introduce Sara and her business, we'd like to take a minute to thank our previous sponsor, Real Estate Collective. Elizabeth McNally and the team at Real Estate Collective, Medicine Hat's newest boutique real estate brokerage, donated $6,500 which translated into 1,300 FREE cards for Hatters! Thank…...read more
Oct. 4, '21